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Terms and Conditions

All orders placed with PRO TUNING FREAKS (phone, fax, mail, internet/web & e-mail) constitute the acknowledgement and acceptance of all conditions listed on PRO TUNING FREAKS Price List and all conditions listed below. All parts and services offered and sold by PRO TUNING FREAKS shall remain the property of PRO TUNING FREAKS until paid for in full. All orders shipped within Canada must pay taxes in accordance to Canadian Provincial and Federal laws. In the event that an order placed on the web does not calculate sales tax and the order is being shipped to a Canadian address, PRO TUNING FREAKS will calculate the sales tax when the order is processed and call or e-mail the customer with the new amount. 
All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some product images may be shown with optional items that are sold separately. Depending on the product(s) ordered and the destination of the order, certain shipping services may not be available. 
All Credit Card Orders can only be shipped to a verified Billing Address. Credit Card and Paypal orders will not be shipped until all information are verified and matched. All other orders (check, money order, & gift certificate) will not be shipped until payment has been received in full. All unpaid orders will be cancelled after 30 calendar days. 
All engine modification components and tuning services, except those that are exempt, have been designed and are intended for off-road application. These components and services are legal in Ontario for racing vehicles only, which may never be used on public roads and highways. Federal and many state laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting vehicle emission or safety in a vehicle used on public highways. Violation of such laws may subject the owner or user to a fine or penalty. Installation of this part may void the vehicle's manufacturer warranty coverage, if any, on your vehicle. Vehicles modified by the use of performance parts may no longer be lawfully used on public highways. Further, all engine parts, headlight units, light bulbs and electrical components are sold AS IS without any warranty and may not be returned. User assumes all cost and risks associated with these and other import items. 
Return for exchange or refund will be allowed only within 14 calendar days from the date of receipt of merchandise with no exception. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched or defaced will be allowed. RETURN AUTHORIZATION NUMBER must be obtained before any returns can be made. We will not accept any returns without this number. Please write the R.A. Number clearly on the outside of the returning package and tag the item(s) inside with your company name and the R.A Number. All returns must be received by PRO TUNING FREAKS within 10 calendar days after the R.A. Number has been issued. The Return Authorization number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correct size and application of the parts before installation. A 20% restocking fee will be assessed on all authorized returns. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. 
It is also the customer's responsibility to repack the item(s) that are being returned and make sure that it is properly and securely packed with sufficient packaging material to prevent the item from being damaged. We cannot give credit or refund on a returned package that got damaged due to insufficient packing. All hardware & accessories included in the original package needs to be returned or the customer will be charged. All returned items needs to be insured (in case of lost or damaged) and we recommend the customer to get a tracking number to track the shipment. 
Shortage/Damaged Shipment/Discrepancies 
All merchandises are packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. Please keep all shipping cartons and packing material for carrier inspection. PRO TUNING FREAKS will not initiate any claims with the carrier. 
Claims for shortage of items or discrepancies must be made within 48 hours after receipt of merchandise. Claims of damaged shipments must be made by the customer with the carrier. 
All special orders (personalized/specially fitted) items must be paid in full at the time of order. This includes turbo kits and any body kit/part. All special orders and custom orders will be processed in the most timely and efficient manner possible. However, PRO TUNING FREAKS will not be held responsible for delays above and beyond its control. No cancellations, refunds, or exchanges on special order items or custom order items. 
Any refused shipments sent back to PRO TUNING FREAKS does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with PRO TUNING FREAKS for refused shipments. Customer will be charged freight expenses associated with the refused shipment as well as a 20% restocking fee on all shipped products. 
WARRANTY: No warranty whatsoever will be given if the defect was caused by customers' abuse, negligence, mishandling, or improper installation. All merchandise sold by PRO TUNING FREAKS is only subject to manufacturer warranty, if any. Warranty items are subject to submission to the manufacturers for inspection and approval for repair or replacement of merchandise. Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. There is no warranty on lights, light bulbs, decals, electrical parts, and engine parts. Check your state and local laws regarding the use on any parts.
PRO TUNING FREAKS INC assumes no liability for any type of damages resulting from the use of our protune tuning service offered locally or remotely via email. Incorrectly changed parameters have the potential to cause damage to your engine or vehicle. Please monitor the results to verify that changes made are what you wanted. By purchasing a protune from our shop you are using our provided engine calibrations at your own risk and will not hold PRO TUNING FREAKS INC or its staff liable for any damages if any do occur during or after the tuning has been performed. 
By submitting the order, customers hereby acknowledge and agree to be abided the above "Terms and Conditions" of PRO TUNING FREAKS.

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